Privacy Policy

This document outlines the data protection practices implemented by Tom's Lights Events and its representatives, ensuring compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other applicable legislation. It is our commitment to handle your data in a secure and legally-compliant manner.

Data Controller and Protection Officer: Thomas Wheatley, the owner of Tom's Lights Events, acts as our data protection officer. As the responsible entity, Thomas Wheatley oversees the storage and processing of your data, ensuring its safety and security. You can contact our data protection officer at any time by dialing 07503196103.

Purposes of Data Processing and Storage: When you make an enquiry or place an order with us, it becomes necessary for us to process and store your data. This facilitates the provision of our services as an inflatable hirer, encompassing activities such as bouncy castle rentals, rodeo bull experiences, and event hires. The information we collect typically includes your name, contact details, and IP address. Furthermore, we retain your data for tax and insurance purposes, in compliance with relevant regulations.

Data Retention Period: In order to fulfill our tax and insurance obligations, we may retain your personal details for a period of up to 2 years after your customer status with us has ceased. Following this period, your data will be anonymized unless you have explicitly granted consent to receive ongoing communications from us.

Data Access and Confidentiality: The data protection officer oversees access to the personal data we store. Generally, only authorised personnel, including the data protection officer and approved staff members, are permitted to access your data. Some third-party service providers that we engage, such as Booking Online Ltd for website services and Fastmail for email services, may also retain copies of your data in accordance with their own privacy policies. Additionally, social media platforms may retain copies of your messages if you have shared your details via those channels. Rest assured that we do not sell or provide your data to any third parties for marketing purposes.

Sharing of Data: We reserve the right to share your personal data with relevant third parties when legally required. Such instances may include insurance claims, tax audits, or to prevent fraud.

Exercising Your Rights: You have the right to request details of the data we hold about you. Simply contact us, providing the email address associated with your use of our services, and we will promptly send you a copy of your data. Should you wish to request the deletion of your data, we will comply, except in cases where we are obligated to retain certain data for tax or insurance purposes.

Managing Marketing Preferences: You have the ability to opt in or out of our marketing communications at any time. Simply use the link provided at the bottom of our emails or reach out to us through alternative contact methods to manage your preferences.

Use of Cookies: Our website uses temporary cookies to enable seamless order placement. These cookies do not identify individual visitors. Please note that third-party providers, such as Google Analytics, may also employ cookies, each subject to their respective cookie policies.

Making a Complaint: In the event of an unresolved issue related to our use of your data, you may contact the Information Commissioner's Office (ICO). As the UK authority for data protection matters, the ICO acts as the appropriate entity to address any concerns you may have.

At Tom's Lights Events, we prioritize your trust and ensure that your data is handled with the utmost care. Our commitment to data protection and your rights reflects our dedication to maintaining your privacy throughout your interactions with us.