FAQs - Event Hire Birmingham

1. What products do you offer?
At Tom's Lights Events, we provide a wide range of entertainment products, including Bouncy Castles, Rodeo Bulls, Ball Pools, LED Furniture, Carnival & Funfair Games, Fun Foods, and much more. Whether you’re planning a children’s party, a corporate event, or a community fun day, we have everything you need to make your event a success.

2. Where do you operate?
We are based in Birmingham and cover the entire West Midlands region, including Dudley, Solihull, Digbeth, Walsall, and Sutton Coldfield. If you’re unsure whether we deliver to your area, feel free to contact us, and we’ll be happy to assist.

3. How should I prepare the site for a bouncy castle?
To ensure the bouncy castle can be safely installed, please provide a flat, open area with enough space around the inflatable. Remove any sharp objects, stones, or debris from the ground. We’ll need access to an electrical supply, or if that’s not possible, you can hire one of our generators to power the inflatable. If you’re unsure about site requirements, don’t hesitate to ask our team when booking.

4. Are your products safety tested?
Yes, all of our inflatables and equipment are safety tested annually in compliance with industry standards. Each product undergoes rigorous testing to ensure it is safe for use at your event. We also clean and inspect everything after each hire to maintain the highest safety standards.

5. Can I see your insurance details?
Yes, we carry public liability insurance, and we’re happy to provide you with details upon request. Simply contact us, and we’ll provide you with the necessary documentation for your peace of mind.

6. Does the rodeo bull come with an operator?
Yes, all of our Rodeo Bulls are supplied with a fully trained operator. The operator ensures the safe use of the rodeo bull and adjusts the difficulty levels based on the age and experience of the riders, so everyone can enjoy the fun safely.

7. Do you offer packages for events?
Yes, we have several package options that bundle together popular items like Bouncy Castles, Soft Play, Ball Pools, and more. These packages are perfect for birthday parties, family fun days, and larger events. Check our website or contact us for details on available packages.

8. Can inflatables be set up indoors?
Yes, many of our inflatables can be set up indoors, provided there is enough ceiling height and space. Our team can advise you on the best options for indoor setups and help you choose the right products for your venue.

9. What happens if the weather is bad?
Safety is our top priority. If bad weather, such as strong winds or heavy rain, poses a safety risk, we may need to postpone or cancel the hire of certain products. We recommend discussing a backup plan with us when booking, especially for outdoor events.

10. How far in advance should I book?
We recommend booking as early as possible, particularly during busy seasons such as summer and school holidays. However, we’re happy to accommodate last-minute bookings where availability allows, so feel free to get in touch even if your event is just around the corner.

11. How long does it take to set up?
Setup times vary depending on the equipment being hired. Typically, bouncy castles take around 30 minutes to set up, while more complex items like Rodeo Bulls may take a little longer. Our team will ensure everything is installed and ready to go well before your event starts.

12. Do you offer exhibition stand entertainment?
Yes, at Tom's Lights Events, we specialise in providing a wide range of exhibition stand entertainment to help you draw in visitors and engage with your audience. We also offer bespoke and custom branded games that can feature your company’s logo or branding, ensuring your booth stands out at exhibitions and trade shows. Whether you're exhibiting at the NEC Birmingham, the ICC Birmingham, or any other venue in the West Midlands, we have the entertainment solutions to make your exhibition a success.